Who we are
Kyurkchiev Group is a web design and development studio run by Atanas Kyurkchiev, based at 1 Knowsley Road, Norwich, Norfolk, NR3 4PR. We are the controller of the personal information described here. If you have any questions, email hello@kyurkchiev.group.
What we collect
- When you get in touch. Your name, email, phone number, company and whatever you write to us through the contact, project, audit or booking forms, or by email.
- When you are a client. Contact and billing details, project files and feedback, documents you sign (including your signature), invoices, and your client portal login.
- Payments. Card payments and saved cards are handled by Stripe. We never see or store your full card number. We keep a record of what was paid and when.
- When you visit the site. Pages viewed, the site that sent you, and rough device and location details. Some of this is collected by our own analytics, and some by Google Tag Manager and a visitor tag (Leadsy) that can tell us which company a visit came from.
- Businesses we might work with. We sometimes look up local limited companies using public sources (Companies House and the company's own website) and email them about their website. We only use business contact details for this, and every email has a way to opt out.
Why we use it
- To reply to you and give you a quote (our legitimate interest, or steps before a contract).
- To do the work, send invoices and take payment (contract).
- To keep financial records for HMRC (legal obligation).
- To understand how the site is used and make it better (legitimate interest).
- To tell businesses about work that might help them, with an easy way to opt out (legitimate interest).
We don't sell your information, and we don't use it for automated decisions that affect you.
Who we share it with
We use a small number of services to run the studio. They only process your information on our behalf:
- Netlify (website hosting) and Aiven (database)
- Resend (sending email)
- Stripe (payments)
- UploadThing (project files and images)
- Anthropic (AI tools that help us draft replies, summaries and content)
- Google (analytics, Search Console and site speed checks)
- 8x8 / Jitsi (video calls you book with us)
- Meta (publishing posts to our own Instagram account)
Some of these are based outside the UK, mainly in the US. Where that happens, the transfer is covered by the UK's approved safeguards, such as the UK International Data Transfer Addendum or the UK-US data bridge.
Instagram and Facebook
Our app connects to Meta only to publish posts to our own Instagram account and read their basic stats. It does not collect information about other Instagram or Facebook users.
Cookies
Our own visitor counts don't use cookies or store anything on your device. Google Tag Manager and the Leadsy visitor tag do, so they only load if you click Accept on the cookie banner. You can change your mind any time with the Cookies link at the bottom of every page. The client portal uses one cookie to keep you signed in, which it needs to work.
How long we keep it
- Enquiries that don't turn into work: up to 2 years.
- Client, invoice and payment records: 6 years after the work ends, as the law requires.
- If you ask us not to contact you, we keep your email on a do-not-contact list so we never email you again.
Your rights
You can ask to see the information we hold about you, have it corrected or deleted, limit or object to how we use it, or get a copy to take elsewhere. Email hello@kyurkchiev.group and we'll reply within a month. If you're not happy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.
Changes
If we change this policy, we'll update it here and change the date at the top.