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Terms of service.

The ground rules for using this site, the client portal and working with us.

Last updated 1 November 2026

Who we are

Kyurkchiev Group is a web design and development studio run by Atanas Kyurkchiev, based at 1 Knowsley Road, Norwich, Norfolk, NR3 4PR. You can reach us at hello@kyurkchiev.group.

Using this website

You're welcome to browse and share this site. Please don't try to break it, scrape it in bulk, or use it to send spam. The words, designs and code on this site belong to us unless we say otherwise, and the client work shown belongs to us or the client it was made for.

Quotes and agreements

Every project starts with a written quote or agreement that sets out the work, the price and the timeline. If anything in that agreement is different from these terms, the agreement wins. A quote is valid for 30 days unless it says otherwise.

Paying us

  • Invoices are due by the date shown on them.
  • If you set up a payment plan or a retainer with a saved card, we'll charge that card on the dates you agreed. You can see and change your cards in the client portal.
  • If a payment is late, we may pause work until it's paid, and we may add interest and costs as allowed by the Late Payment of Commercial Debts (Interest) Act 1998.

Retainers

A retainer without an end date can be cancelled at any time from the client portal or by emailing us. A retainer with an end date runs until that date, unless your agreement says it can carry on after it.

Who owns the work

Once a project is paid in full, you own the finished designs, content and code we made for you. We keep the right to show the work in our portfolio and social posts unless you ask us not to. Tools, libraries and third-party services we use stay under their own licences.

The client portal

Please keep your portal login to yourself. Anything done with your login, like approving work or signing a document, is treated as done by you. Tell us straight away if you think someone else has got in.

Third-party services

Some parts of what we build rely on other companies, like hosting, payments, email and domain providers. We pick them carefully, but we can't be responsible for their outages or changes.

Limits on our liability

We do our best to build things that work well, but we can't promise a website will never go down or never have a bug. We're not liable for indirect losses, like lost profits or lost data. Our total liability for any project is limited to what you paid us for it in the 12 months before the problem. Nothing here limits our liability for anything the law doesn't allow us to limit, such as fraud or death or injury caused by negligence.

Your information

How we handle personal information is explained in our privacy policy.

The law

These terms are governed by the law of England and Wales, and its courts will deal with any disputes.

Changes

We may update these terms now and then. The version on this page is the current one, and changes won't affect work already agreed in writing.

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